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Privacy policy for online counseling, relationship coaching, life coaching

Privacy

Personal Information Collection Statement and Privacy Policy

Thank you for letting us be a part of your journey to wholeness! At Wholeness Wellness Bar we care about your personal information and privacy. We understand that when you visit our website www.wholenesswellnessbar.com or use our services, you may provide personal data. We take protecting your personal information seriously and ask that you read the following Personal Information Collection Statement and Privacy Policy to learn more about what information we collect, how we use it and what rights you have to it.

This Personal Information Collection Statement and Privacy Policy applies to all information collected through our website and/or services, events and written or electronic forms. Third party agents and websites linked to ours are not covered. If there are any terms of this statement and policy you do not agree with please discontinue use of our website and services. If you have any questions or concerns about the use of your private information please contact us at hello@wholenesswellnessbar.com.

 
 

WHAT INFORMATION DO WE COLLECT?
 

We collect the information we need to best provide services for you.


Request for Service – To establish if we can provide you with our services, at first contact we will collect information including but not limited to your name, date of birth, sex, address, phone numbers, email address. We may also request information about your availability, presenting issues/needs, history, brief description on why you’re interested in our services and other details we deem necessary to process your request.

Initial Consultation – At an initial consultation we enquire about your current personal, emotional, social and medical situation, the issues affecting you now, as well as your background and family history. We may also ask about your financial situation to establish payment fees for those who have financial need. This information is necessary for us to decide if we are a good fit and for us to manage and ensure the quality of service we provide for you. If you agree to use our services you will be asked to sign our Terms of Service Agreement and Personal Information Collection Agreement/Informed Consent Agreement to give us permission to process your data, as well as complete a confidential Intake Form.

During Sessions, Workshops, Programs or Events – Any notes taken are anonymized and your identity is protected. Personal data that identifies you is kept securely and separate from our notes to maintain anonymity. We will ask your consent to record sessions for the use of record keeping. Recordings from sessions are confidential and stored securely with password protection. All notes and recordings are the property of Wholeness Wellness Bar and not the service user. We reserve the right to refuse any requests to share information with third parties that are not required by law. 

Payment Data – We collect the data needed to process your payment if you use our online store or engage in any of our services. This may include payment instrument numbers (i.e. credit card numbers), associated security codes, billing address and contact information. All payment data is handled by our payment processer. Please review their privacy policies and contact the payment processer directly for any queries.

Other – Relevant information will be collected for enquiries, feedback, sign ups, marketing, giveaways and events and may include your name, address, email address, contact and other messages to us.

Website – We use Google Analytics to collect anonymous data relating to user behaviour and web traffic statistics. The collection and use of this data by Google Inc. is subject to their own privacy policies.

 

WHAT DO WE USE YOUR INFORMATION FOR?
 

Our primary purpose in collecting personal information is to understand your needs and better serve you.
 

We use your information for the following reasons and more:

Sessions, Workshops, Programs, Events – to contact you, assess your needs, answer any questions you may have, arrange services, evaluate services and internal record keeping   

Online Shop –  to fulfill and manage your orders, payments, returns and exchanges

Administer Information – to send you service and product information, to share information regarding Wholeness Wellness Bar based on your subscription preferences

Request Feedback – to contact you for feedback and your use of our site and services

Legal Requests and Policies – to respond to legal requests and safeguard individuals, to enforce our user terms and conditions



WHAT INFORMATION DO WE SHARE?

All information about you is held in strict confidentiality.
 

All notes, records and communications made by Wholeness Wellness Bar during your time using our services is kept secure and confidential. Under no circumstance will your private information be released unless with your consent, for the safety of self/others, or to comply with necessary laws. This means we will not share any information about you, except in the following situations:

Consent – You have given us written consent to share your information with relevant professionals or others whom you have requested or agreed we should contact.
 

Protection – We may share your information with the relevant authorities if we believe this may prevent serious harm being caused to you or others. Please note that illegal activities that do not comply with the law may also be disclosed.

Compliance with Law – We may share your information where we are required to by law or by the regulations and other rules to which we are subject.
 


HOW DO WE KEEP YOUR INFORMATION SAFE

We have in place appropriate physical, technological and procedural measures to prevent unauthorized access.

Physical Safeguards – Documents with confidential information are stored in a restricted access area or locked

Technological Safeguards – Internet: Online sessions, online forms and email communication are handled using reputable, secure and encrypted programs and servers. Please note that despite the safety measures we have in place, the Internet is never a fully secure environment. We cannot guarantee that all transmission of information via the internet is completely risk free and protected from intruders. You agree to use our services and submit information at your own risk and that Wholeness Wellness Bar is not liable regarding unauthorized access. Computer Files: Documents stored on computers will be anonymized or password protected.

Procedural Safeguards – Documents containing personal information will be kept on record for up to one year upon termination of service after which such documents will be shredded.
 

YOUR RIGHTS

You have the right to ask us for access to your information that we have in our records.

 

We are happy to provide you access to your record upon signed consent unless if doing so would jeopardize your health and safety or someone else’s. You also have the right to ask us to correct any incorrect information about you in our records. If you decide you no longer wish for us to maintain and process your personal data please let us know in writing. However, please note that if you do so, use of our services may terminate. To request a copy of your information on record, report inaccuracies on your private information or withdraw consent for us to process your personal data please contact us.



CHANGES TO THIS POLICY
 

Amendments and/or updates to this privacy policy may be made from time to time.
 

We will post the most up to date version of our privacy policy on our website. If substantial changes are made, we may notify you either by direct notification or an announcement on our website. We encourage you to regularly review this privacy policy and stay up to date on how we are safeguarding your privacy.

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